At pg368, we believe that entertainment should never come at the cost of your wellbeing. Our responsible gaming programme gives every player the tools, knowledge, and support to keep gambling a safe, enjoyable pastime.
pg368 serves players across Indonesia — from Jakarta and Surabaya to Bandung, Medan, and Bali — who enjoy sports betting, live casino tables, premium slots, and more. We take genuine pride in the variety and quality of the gaming experience we offer. But we are equally proud of the safeguards we have built into that experience.
Responsible gaming at pg368 is not a regulatory checkbox. It is a design principle woven into every part of the Platform. From the moment you register an Account, you have access to a full suite of free, self-managed tools that put you — not the house — in control of your gambling activity.
Whether you enjoy a weekend flutter on BRI Liga 1 football, a few rounds of slots from Pragmatic Play, or live dealer tables powered by Evolution Gaming, the same principle applies: set your limits before you play, stick to them, and treat every session as entertainment with a pre-agreed budget — not a way to recover losses or generate income.
Responsible gaming means making informed, conscious decisions about your gambling activity. It involves setting time and money limits in advance, understanding the odds, recognising when play is becoming harmful, and knowing where to get help if needed.
Every pg368 account comes pre-loaded with six player-protection tools at no cost. Access all of them directly from your Account dashboard under "Responsible Gaming Settings."
Set a daily, weekly, or monthly cap on how much you deposit into your pg368 account. Once your chosen limit is reached, no further deposits can be processed until the period resets. Limits can be lowered instantly; increases take 72 hours to take effect — a deliberate cooling-off safeguard.
Define the maximum amount you are comfortable losing over a set period. When your net losses hit the threshold you have chosen, pg368 will automatically restrict further wagering until the period ends. This tool is particularly useful for players who find it hard to stop after a losing streak.
Set a maximum session length — from 30 minutes up to 12 hours per day. When your session timer expires, you will receive an on-screen notification and be logged out automatically. A "reality check" reminder can also be enabled to alert you at regular intervals during a session.
Need a short break without permanently closing your account? A cool-off period lets you pause all gambling activity for 24 hours, 48 hours, one week, or one month. During this time, you cannot log in, deposit, or place any bets. The period cannot be shortened once activated.
For players who need a longer or permanent break, self-exclusion closes your account for a minimum of six months, one year, three years, or permanently. During the exclusion period, pg368 will not send you any marketing communications, and any attempt to create a new account will be declined.
Not sure whether your gambling habits are healthy? Our anonymous self-assessment questionnaire — based on the internationally recognised Problem Gambling Severity Index — takes under five minutes to complete and gives you an immediate, confidential indication of your risk level.
Activating self-exclusion at pg368 takes less than three minutes. You do not need to speak to anyone if you prefer not to — the entire process can be completed independently through your Account dashboard.
Navigate to the pg368 Platform and sign in using your registered username and password. If you are having difficulty logging in, contact our 24/7 live chat team for immediate assistance — they can process the exclusion on your behalf.
Click on your account avatar or username in the top-right corner of the screen, then select "Account Settings" from the dropdown menu.
Inside Account Settings, locate the "Responsible Gaming" tab. This is where all six player-protection tools are managed, including deposit limits, loss limits, session timers, cool-off periods, and self-exclusion.
Click "Self-Exclusion," then choose your preferred duration: 6 months, 1 year, 3 years, or permanent. Read the confirmation notice carefully — it explains what happens to your account balance and any pending withdrawals during the exclusion period.
Confirm your selection by clicking "Activate Self-Exclusion." You will receive an email to your registered address within 24 hours confirming that the exclusion is in force and providing information on support resources available during your break.
Problem gambling can develop gradually. Recognising the early warning signs — in yourself or someone you care about — is the first and most important step toward getting help.
Continuing to gamble in an attempt to win back money that has already been lost, often escalating bet sizes in the process.
Concealing the amount of time or money spent gambling from family members, partners, or close friends.
Taking loans, using credit cards, or borrowing money from others specifically to fund gambling sessions.
Feeling anxious, irritable, or depressed when unable to gamble, or experiencing extreme highs and lows tied to wins and losses.
Regularly gambling for longer than originally intended, despite telling yourself you will stop after a set time or amount.
Missing work, skipping family commitments, or neglecting personal responsibilities in order to gamble or to recover from gambling.
Needing to bet increasingly larger amounts to get the same level of excitement or satisfaction from gambling.
Having tried multiple times to cut back or stop gambling entirely, but being unable to maintain that commitment.
Answer this short question honestly to get an instant snapshot of your gambling habits. For the full five-minute assessment, visit the Responsible Gaming section of your pg368 Account dashboard.
In the past 12 months, how often have you felt that you needed to gamble with more money to get the same feeling of excitement?
These five principles guide every decision pg368 makes with respect to player protection — from product design to customer support training to how we handle self-exclusion requests.
Every new pg368 account undergoes mandatory KYC (Know Your Customer) age verification before a single deposit can be made or a single bet placed. We use document checks (KTP, passport) combined with database cross-referencing to confirm that every player is 21 years of age or older. There are no exceptions to this rule, and no grace period during which an unverified player can wager real money.
pg368 does not hide the odds or the house edge. Return-to-Player (RTP) percentages for every slot title — from Pragmatic Play to Pocket Games Soft — are published in the game information panel. Live sports betting odds are displayed clearly. We want every player to make fully informed wagering decisions.
pg368 does not send targeted promotional offers to players who have activated any responsible gaming tool, are in a cool-off period, or have a history of rapid loss accumulation. Marketing communications are opt-in only, and players who are in self-exclusion are fully removed from all promotional lists with immediate effect.
Every member of the pg368 customer support team — including the Indonesian-speaking agents serving players across Jakarta, Surabaya, Bandung, and beyond — receives regular responsible gaming training. This equips them to recognise at-risk behaviour, initiate supportive conversations, and direct players to appropriate resources without judgment.
Self-exclusion requests are processed within 24 hours of submission — not after a waiting period designed to encourage reconsideration. During self-exclusion, all marketing ceases, account access is revoked, and any attempt to open a new account under the same identity is declined. We treat self-exclusion requests with the urgency and seriousness they deserve.
If gambling is causing problems in your life or the life of someone you care about, professional help is available. The following resources are free, confidential, and accessible from anywhere in Indonesia.
Our dedicated responsible gaming support agents are available around the clock, every day of the year. Conversations are completely confidential — you will never be judged for reaching out.
You can contact us via live chat after logging in, or by email at any time.
[email protected]Into The Light Indonesia is a leading mental health advocacy organisation providing support for individuals experiencing emotional distress, including gambling-related stress and financial anxiety.
Crisis line staffed by trained counsellors, available during office hours WIB (Western Indonesia Time, UTC+7).
intothelightid.orgYayasan Pulih is an Indonesian non-profit providing psychological counselling and community mental health services, including support for compulsive and addictive behaviours.
In-person counselling available in Jakarta, with remote services accessible from Surabaya, Bandung, Medan, and other major cities.
yayasanpulih.orgGamblers Anonymous is an international peer-support fellowship with active groups across Southeast Asia. Members share their experiences and support one another in overcoming compulsive gambling through a structured 12-step programme.
Online meetings are available for players in all Indonesian time zones — WIB, WITA, and WIT.
gamblersanonymous.orgGamCare is one of the world's leading providers of information, advice, and support for anyone affected by problem gambling. Their online resource library is available in multiple languages and covers budgeting tools, recovery guides, and family support.
Self-help tools and forums are accessible 24/7, free of charge.
gamcare.org.ukThe Indonesian Ministry of Health operates a national mental health crisis line staffed by trained health professionals. This service covers emotional distress, anxiety, and addiction-related concerns.
Available to all Indonesian residents, free of charge, during designated operating hours (WIB).
119 ext. 8Now that you are familiar with our responsible gaming tools and commitments, explore everything pg368 has to offer — with your limits set and your session timer ready.
🔞 Adults only (21+). Gambling involves financial risk. Play responsibly.